Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to Infinity Home and Beyond’s FAQ page. Have a question? You’ll likely find the answer here. If not, feel free to contact us — we’re happy to help!

1. How long does shipping take?

We currently offer shipping worldwide.

  • United States: 7–14 business days

  • International: 14–31 business days

Please note that delivery times may vary depending on your location and local customs.

2. Do you offer tracking for orders?

Yes! Tracking information will be uploaded as soon as your order is processed and shipped.
You can check the status anytime on our Track Your Order page.

3. How do I track my order?

Visit our Track Your Order page and enter the tracking number associated with your order. You’ll be able to view real-time updates.

4. Can I return or exchange an item?

Yes. We accept returns within 30 days of delivery.
Items must be unused, in original packaging, and in resellable condition.

To start a return, please visit our Returns Center or contact us here.

5. What if I receive a damaged or incorrect item?

We’re so sorry! Please contact us immediately with your order number and a photo of the damaged item. We’ll make it right with a replacement or full refund.

6. Do you offer free shipping?

YES!!! We offer free shipping Worldwide. 

7. Can I cancel or change my order?

We process orders quickly, but if you need to make changes, please contact us within 12 hours of placing your order. After that, it may already be in processing or in transit.

8. Where do you ship from?

We ship from a network of fulfillment partners both in the U.S. and internationally. This allows us to offer a wide range of quality products at great prices while keeping shipping times efficient.

9. Do you ship internationally?

Yes, we ship worldwide! Please allow extra time for international deliveries.

10. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. All payments are securely processed.

11. Is my personal and payment information secure?

Absolutely. Infinity Home and Beyond uses secure encryption technology (SSL) to protect your personal and payment data. We never store payment details.

Still have questions?

No problem! Contact our customer support team at infinityhomeandbeyond@gmail.com and we’ll get back to you within 24–48 hours.